Judge it on
your own audio.
We don't ask anyone to take clarity on trust. Every evaluation starts with recordings from your floor, scored by your team, against the metrics you already report.
A proof of value in three steps.
Bring real recordings
A representative sample from your own floor — the accents, headsets and conditions you actually run, including the difficult ones.
Process and compare
We run them through VoiceX and hand back before-and-after pairs. No cherry-picking: you choose the sample.
Score it your way
Your QA team scores both versions on your existing rubric. If the difference isn't obvious to them, it isn't real.
The metrics that move, and why.
Clarity isn't a metric on anyone's dashboard — but it sits underneath several that are.
- Repeat requests per call — the most direct signal, and the easiest to count
- Average handle time — shortens as repeats and clarifications fall away
- Escalation rate — fewer supervisor requests caused by misunderstanding
- CSAT and sentiment — customers report calls as easier and less frustrating
- Agent retention — being understood all day is materially less draining
We publish customer stories only once the customer has agreed to be named and the numbers have been verified with them. If you'd like to speak to a reference in your industry before committing to an evaluation, ask us and we'll arrange the introduction.
— The VoiceX team
Run it on your calls.
Bring a recording. We'll process it live and you can judge for yourself.