A busy floor that
sounds like a quiet room.
Neighbouring agents, ceiling fans, traffic, keyboards, doorbells and dogs all disappear. What reaches the customer is the voice and nothing else.
Your customers should never hear your operations.
A packed call floor leaks into every conversation. The agent two seats over closing a sale, a fan cycling overhead, a keyboard under an urgent note — each one costs your customer a fraction of attention, and together they make an otherwise competent call feel chaotic.
Home and hybrid agents bring their own version of the same problem: traffic outside a window, a room with hard walls and an echo, family in the next room, a cheap headset picking all of it up equally.
VoiceX separates voice from everything else and passes only the voice through. It runs on the same pass as accent conversion and voice enhancement, so there's no extra latency budget and nothing extra to configure.
What you get
- Call-floor crosstalk and neighbouring conversations removed
- Steady noise — fans, traffic, air conditioning — eliminated
- Sudden sounds like keyboards, doors and alerts suppressed
- Room echo reduced on hard-walled or untreated spaces
What it changes on a real call.
Professional at any desk
A home office, a hot desk or a packed floor all sound equally composed to the person on the line.
Less listening effort
Noise forces customers to work harder to follow. Remove it and comprehension rises before a single word changes.
Cheap headsets stop mattering
You don't need to re-equip a thousand agents to sound clean on every call.
At a glance
- Removes
- Crosstalk, fans, traffic, keyboards, doors, background speech
- Room echo
- Reduced on untreated and hard-walled spaces
- Mode
- Continuous, during the live call
- Combined with
- Runs on the same pass as accent conversion and enhancement
- Hardware
- No special microphone or headset required
- Deployment
- Cloud, private VPC, or fully on-premise
Good to know.
Does it cut off the start of words?
No. It's built for continuous conversation, not walkie-talkie style gating, so speech isn't clipped at the edges of a sentence.
What about two people talking near the mic?
The agent's voice is the one that carries. Background speech from nearby desks is treated as noise and suppressed.
Do I still need noise-cancelling headsets?
They don't hurt, but they stop being a requirement. Removing that hardware dependency is much of the point.
Can I turn it off?
Yes. In the live console it's a toggle, and in production deployments it's configurable per team or per route.
Ready to be understood?
See VoiceX running on your own calls. A 20-minute walkthrough, no slides.